Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to providing fast and reliable shipping for all of our customers. Below are the details regarding our shipping process:

Processing Time

Order Processing: All orders are processed within 1-2 business days. Please note that orders are not processed on weekends or public holidays.

Shipping Time: Delivery times depend on your location. Typically, domestic orders within the Canada and United Sates will arrive in 3-7 business days, while international orders may take up to 10-14 business days.

Shipping Methods

We use trusted shipping carriers such as FedEx, UPS, Australia Post, Canada post and DHL to ensure your products arrive safely and on time. You can track your order via the tracking number provided in your shipping confirmation email.

Order Tracking

Once your order is shipped, you will receive an email notification with your tracking number. You can use this number to check the status of your shipment.

Address Accuracy

Please ensure that your shipping address is correct before completing your order. We are not responsible for delays or issues caused by incorrect or incomplete addresses.

International Customs Duties & Taxes

For international shipments, customs duties and taxes may be applied to your order once it arrives in your country. These charges are the responsibility of the buyer. Please check with your local customs office for more information.

Order Issues

If you encounter any issues with your order, such as shipping delays or damaged goods, please contact us within 7 days of receiving your shipment, and we will work to resolve the problem promptly.

If you have any questions, feel free to reach out to our customer support team at PureAmbience.h20@gmail.com

Thank you for shopping with us!